In this role, you will support the development, continuous improvement, and successful operation of a digital certification platform (ISCC HUB) that enables System Users and Certification Bodies to manage, exchange, and maintain registration- and certification-related data. The role focuses on translating business requirements, user needs, and operational feedback into structured product improvements that enhance usability, data quality, process efficiency, and customer satisfaction.
If you are passionate about sustainability and would like to join a highly motivated and diverse teams making a real difference, we look forward to your application!
Your main duties will be:
Product Development & Continuous Improvement
- Identify, assess, and structure opportunities to improve platform functionality, user experience, and data management processes.
- Collaborate with the Product Owner to refine requirements, define acceptance criteria, and prepare features for implementation.
- Support product roadmap planning by providing insights into user needs, business value, technical dependencies, and operational priorities.
- Coordinate testing, user acceptance activities, and validation of new or improved functionalities.
Stakeholder & Requirements Management
- Act as a key contact for internal stakeholders regarding defined product topics and improvement initiatives.
- Collect and consolidate requirements from customers, third parties, certification stakeholders, and internal departments.
- Facilitate discussions to clarify business processes, user expectations, and functional requirements.
- Evaluate competing stakeholder requests and support transparent prioritisation.
- Develop an understanding of the needs and workflows of different user groups, including customers, third parties, and internal users.
- Identify pain points in data submission, validation, maintenance, access, and reporting processes.
- Collaborate with the Communication & Support Manager to analyse user feedback, recurring support issues, and training needs.
- Synthesise requests into structured, actionable technical specifications and Jira tickets for the Product Owner & development team.
- Coordinate with the Product Owner on feature readiness, release planning, and implementation dependencies.
- Support the preparation of release information, functional documentation, and internal knowledge materials.
- Collaborate with the Communication & Support Manager to ensure that users are informed and prepared for platform changes.
- Help assess product-related incidents and recurring operational issues to identify sustainable improvements.
- Develop and maintain internal documentation of registration and certification workflows and the associated data requirements.
- Develop and maintain documentation of processes and requirements for developers.
- Consider data protection, confidentiality, user permissions, and data governance requirements when defining product improvements.
- Work with external developers to review technical specifications, system designs, and data flows to ensure proposed technical solutions align with product requirements and long-term scalability.